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FAQ

Availability & Leasing

What floor plans are currently available?

Willow Creek offers brand-new one and two-bedroom apartment homes in Rogers, AR, with efficient layouts designed around everyday livability. Because the community is now pre-leasing for Fall 2026 move-ins, availability changes as homes are reserved. Contact our leasing team for the current list of one- and two-bedroom floor plans, square footages, and the homes still open for reservation.

When will apartments be ready for move-in?

Willow Creek is a new construction community with first move-ins planned for Fall 2026. Pre-leasing is underway now, so future residents can reserve a home ahead of delivery. Our leasing team shares construction updates as milestones are reached and can give you the most current move-in timeline for the floor plan you have in mind.

How do I schedule a tour?

While clubhouse construction is being completed, the Willow Creek team is meeting with future residents at our sister community, The Bend on Promenade. Reach out through our website contact form or call the leasing office to set up a consultation, and our team will walk you through floor plans, finishes, pricing, and the reservation process for Fall 2026 move-ins.

What is the application process?

Once you choose your preferred apartment home, you'll complete the online application, submit the application fee and holding deposit, and provide any required documentation. Applications are reviewed for income, credit, rental history, and public criminal records. If an applicant does not meet eligibility requirements, the holding fee will be refunded.

How long does the approval process take?

Most applications are processed within 1–3 business days once all required documents have been received. Timing can vary depending on verification needs, whether an applicant's background screening is in-state or out-of-state, and how quickly supporting information is submitted.

What lease terms do you offer?

Willow Creek generally offers lease term options between 6 and 18 months, so you can choose a length that fits your housing plans. Pricing can vary depending on the term you select, so contact our leasing office for the specific terms and rates currently available.

Is there a waitlist if the floor plan I want is not available?

If your preferred apartment layout is not currently available, you can join our priority waitlist by submitting an online application, a $60 application fee per person, and a $200 priority reservation deposit. Our leasing team will contact you when a matching home becomes available.

What makes Willow Creek different from other apartments in Rogers, AR?

Willow Creek is a brand-new community off New Hope Road, which means every finish, appliance, and amenity space is being delivered new rather than renovated. Inside, homes feature Calacatta white quartz countertops, dovetail gray shaker-style cabinetry, stainless-steel energy-efficient appliances, 9-foot ceilings, and full-size in-unit washers and dryers. Outside, residents have an outdoor heated pool with sundeck, a 24-hour fitness center, a resident clubhouse, and an on-site dog park. The location adds to it: quick access to I-49, a short drive to Downtown Rogers and Pinnacle Hills Promenade, and a bikeable connection to the Razorback Greenway. Reserving now also means joining as one of our founding residents.

Pricing & Fees

What is the monthly rent?

Rent at Willow Creek varies by floor plan, apartment home, and lease term. Because our community is pre-leasing for Fall 2026, pricing is released as homes become available for reservation, so contact our leasing team for current rates on the layout you're interested in.

Are utilities included in rent?

Residents at Willow Creek are responsible for all utilities, including electric, gas, water, sewer, and trash. Our leasing team is happy to walk you through account setup and answer any questions about providers before you move in.

What is the security deposit amount?

The standard security deposit at Willow Creek is $350, though deposits may range up to one month's rent depending on screening results. Please contact the leasing office for details specific to your application.

Are there any application or administrative fees?

Yes. Willow Creek charges a $60 application fee per applicant age 18 and older, along with a $200 administrative fee due at the time of application.

Do you require renters insurance?

Yes, renters insurance is required for all residents at Willow Creek with a minimum liability coverage of $100,000. Willow Creek also offers a renters insurance program for residents who prefer a convenient enrollment option. Please contact the leasing office for policy requirements and available options.

Pet Policies

Are pets allowed?

Yes, Willow Creek is a pet-friendly community in Rogers, AR, and we welcome up to two pets per apartment home.

Is there a pet fee, deposit, or monthly pet rent?

Willow Creek charges a one-time pet fee of $300 per pet and monthly pet rent of $25 per pet. Contact our leasing team to confirm the amounts that would apply to your household.

Are there any breed or weight restrictions?

Yes. Willow Creek has a weight limit of 75 pounds per pet, and certain breed restrictions apply. Our leasing team can provide the full restricted breed list and answer questions about your pet before you apply.

Do you have any pet-friendly amenities?

Yes. Willow Creek features an on-site dog park where residents can let their dogs run and socialize without leaving the community. The location is also a plus for dog owners: the community is bikeable to the Razorback Regional Greenway, and Lake Atalanta Dog Park is a short drive away.

Apartment Features

What kitchen features and appliances come with each apartment?

Kitchens at Willow Creek include Calacatta white quartz countertops, a white subway tile backsplash, dovetail gray shaker-style cabinetry, and stainless-steel energy-efficient appliances. Each kitchen also features a single basin sink with a retractable sprayer, a kitchen pantry for extra storage, and an eat-in layout with a breakfast bar that keeps the space open and functional.

Do apartments at Willow Creek have in-unit laundry?

Yes. Every apartment home includes a full-size in-unit washer and dryer, so laundry stays inside your home rather than in a shared facility.

What flooring and finishes are used throughout the homes?

Homes feature luxury wood-style plank flooring throughout, paired with brushed nickel hardware and fixtures, recessed lighting, and wood-style blinds on the windows. The overall palette is designed to feel clean and practical while still reading as elevated.

What bathroom features are included?

Bathrooms include a tub/shower combination with brushed nickel fixtures, carrying the same finish palette used throughout the rest of the home.

What kind of closet and storage space do the apartments offer?

Storage is built into the layout at Willow Creek. Homes include spacious closets with built-in shelving, a kitchen pantry, and an entry foyer with a coat closet, which gives you a practical drop zone near the door in addition to bedroom and hall storage.

How are the apartments heated and cooled?

Each apartment home has central air conditioning and heating controlled by a programmable digital thermostat, so you can set a schedule that matches your routine and keep temperatures consistent year-round. Ceiling fans are also included to help with air circulation and comfort.

Are accessible apartment homes available?

Yes. Accessibility features are available in select apartment homes at Willow Creek. Because these homes are limited, we recommend contacting our leasing team early to discuss which accessibility features are included and which layouts currently offer them.

Are the apartments furnished?

Apartments are offered unfurnished, but our leasing team can connect you with third-party furnishing providers if needed.

Community Amenities

What amenities are available at Willow Creek?

Amenity spaces at Willow Creek are built around relaxation, movement, and connection. Our community features an outdoor heated swimming pool with a sundeck, a 24-hour fitness center, a resident clubhouse with entertainment space, and an on-site dog park. Additional conveniences include package acceptance services, professional landscaping and lawn care, surface lot parking for residents and guests, and planned social activities throughout the year.

Is there a swimming pool?

Yes. Willow Creek features an outdoor heated swimming pool with a poolside sundeck and chaise lounges, so the pool area works as both a place to swim and a place to spend an afternoon outside. Our leasing team can confirm seasonal pool hours once the community opens.

Is there a fitness center?

Yes. Residents have access to a 24-hour fitness center on site with strength training and cardio equipment, which means you can work out on your own schedule rather than around set hours.

Is there a clubhouse or resident lounge?

Yes. Willow Creek includes a resident clubhouse with entertainment space for gathering, relaxing, and hosting community events. The clubhouse is currently under construction and will open ahead of first move-ins.

What parking options are available?

Willow Creek offers surface lot parking for both residents and guests. Contact our leasing team for details on parking assignments, the number of spaces available per apartment home, and any associated cost.

How are packages handled?

Willow Creek offers package acceptance services, so deliveries are received on site rather than left unattended. Our leasing team can walk you through pickup procedures and hours once the community opens.

Are there resident events or planned social activities?

Yes. Willow Creek hosts planned social activities for residents throughout the year, giving neighbors a chance to meet and spend time together in the clubhouse and outdoor amenity spaces. Our team shares the current event schedule with residents as activities are planned.

Who manages Willow Creek?

Willow Creek is overseen by a professional on-site Village Green management team. The community also includes professional landscaping and lawn care, so grounds, common areas, and outdoor amenity spaces are maintained year-round.

Location & Neighborhood

How close is Willow Creek to I-49 and other main roads?

I-49 is roughly a 5-minute drive from Willow Creek via New Hope Road, giving residents a quick on-ramp north toward Bentonville and south toward Springdale and Fayetteville. The community also sits near US-71B along S. 8th Street, which serves as the main north-south surface route through Rogers when you'd rather skip the interstate.

What public transportation options are nearby?

Ozark Regional Transit provides fixed-route bus service across Rogers, Bentonville, Springdale, and Fayetteville, with routes serving the S. 8th Street and New Hope Road corridors. Most residents drive, and the community's proximity to I-49 makes regional trips straightforward.

Where can residents shop for groceries and everyday essentials?

Everyday shopping is close by. Walmart Supercenter and Walmart Neighborhood Market locations serve the New Hope Road and W. Walnut Street corridors, and Harps Food Store and Aldi add additional grocery options within the Rogers area. Pharmacies, banks, and fuel are also clustered along S. 8th Street and New Hope Road within a few minutes of the community.

Are there restaurants, shopping, and entertainment nearby?

Yes. Downtown Rogers, with its independent restaurants, shops, and seasonal events, is about 5–7 minutes away, and Pinnacle Hills Promenade adds a larger selection of retail and dining roughly 8–10 minutes from the community. Walmart Arkansas Music Pavilion (Walmart AMP) is about 10 minutes out for concerts and live events, and the Northwest Arkansas Convention Center is approximately 12–15 minutes away.

How far is Willow Creek from Mercy Hospital and other healthcare providers?

Willow Creek offers apartments for rent near Mercy Hospital Northwest Arkansas, which is approximately 8 minutes away by car. Northwest Health System facilities are roughly 15 minutes from the community, and additional medical offices, urgent care, and specialty practices are located throughout Rogers and the broader Northwest Arkansas area.

Does Willow Creek offer a preferred employer discount?

Yes. Willow Creek participates in a Preferred Employer Program, which offers savings on move-in costs to residents employed by participating area companies and organizations. Because the list of participating employers is reviewed and updated periodically, contact our leasing team to confirm whether your employer qualifies, what the current benefit includes, and what documentation may be needed.

How long is the drive to Springdale and Fayetteville?

Springdale is approximately 15–20 minutes south of Willow Creek via I-49, and Fayetteville is roughly 30–35 minutes, which keeps the southern half of the Northwest Arkansas corridor within a reasonable commute. Lowell sits between the two, about 10–15 minutes from our community.

Is Willow Creek close to Beaver Lake?

Yes. Beaver Lake is east of Rogers, with Prairie Creek Park and other public access points roughly 15–20 minutes from the community via AR-12. It's a common weekend destination in the area for boating, fishing, swimming, and camping.

Policies & Procedures

How do I pay rent?

Residents can pay rent through the online resident portal using ACH or major credit cards. Please note that processing fees may apply to debit and credit card payments. Personal checks and cashier's checks are also accepted.

How do I submit a maintenance request?

Residents can submit maintenance requests through the online resident portal. For urgent issues, emergency maintenance is available 24 hours a day by calling the main office and following the prompts for the emergency maintenance line.

What is your policy for breaking a lease?

If you need to break your lease, early termination fees may apply. Please refer to your lease agreement or contact the leasing office for details.

Is subletting allowed?

No, subletting is not permitted at Willow Creek. However, leaseholder change agreements may be available; please contact the leasing office for details on that process.

What is your guest policy?

Guests are welcome at Willow Creek, but extended stays may require prior approval from the leasing office. Please refer to your lease agreement or contact our team for full guest policy details.

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